Refund policy

We have a 14 DAY return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or exchange, you can contact us at info@pastelsandpolkadots.com. Please note that returns will need to be sent to the following address: [74404 NICHOLS DR , PALM DESERT , CA , 92211 ] 

If your return is accepted, we’ll send you a return shipping label, (CHARGES APPLY) as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@pastelsandpolkadots.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like FINAL SALE ITEMS  , 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If you want to request an exchange, please contact us at info@pastelsandpolkadots.com
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@pastelsandpolkadots.com.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@pastelsandpolkadots.com. Please note that returns will need to be sent to the following address: PASTELS AND POLKADOTS, 35776 CANNON DR, PALM DESERT, CA-92211.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Charges applicable for shipping label.

You can always contact us for any return question at info@pastelsandpolkadots.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like FINAL SALE ITEMS AND ITEMS ON SALE 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
No Refunds. Only Store Credits.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@pastelsandpolkadots.com